Environmental approach

We favour construction, fabric and fit that can handle the intended use. A cheap garment that is uncomfortable, washes poorly or needs replacing early is rarely the better choice.

Where a product includes recycled or certified material, the product information should state the specific claim. Ask us if you need supplier evidence for a purchasing policy or tender.

Decoration is produced against a real order. Artwork is checked and proofed before stitching or printing, reducing avoidable mistakes and unusable personalised stock. There is no minimum order, so customers do not need to over-order simply to reach a production threshold.

For team kit, consolidate sizes and garments where practical. It usually means fewer separate deliveries and a more consistent result.

Follow the garment label first. In general, washing only when needed, using the lowest effective temperature, avoiding unnecessary high-heat drying and repairing a usable garment can extend its life.

Our care guide explains how to protect embroidery through repeated washing.

We review packaging against two needs: protecting the finished decoration and avoiding unnecessary material. We aim to group an order into as few consignments as practical. Packaging and courier options change, so we will update this page when we can make a specific, measurable commitment.

We do not currently claim carbon neutrality, net zero or zero waste. If we publish a future target, it will include a baseline, scope, date and progress measure.

Questions about a garment's composition, provenance or care can be sent through the contact page. We will answer from the supplier information available rather than guess.