Help · Shipping & returns
Shipping & returns.
Mainland UK delivery is £5.99 + VAT, free when you spend over £100 + VAT. Most orders are made in 5–10 working days, then delivered in 1–2 working days.
Delivery
The Embroidery Shed ships mainland UK orders from Chesterfield.
Delivery takes place at the address confirmed with the order unless another arrangement is agreed with The Embroidery Shed.
If you need workwear urgently, contact us before ordering so we can check what is possible for your garments and artwork.
Lead times
Standard manufacturing lead time is 5–10 working days from order placement. Please then allow 1–2 working days for delivery.
Orders that need new artwork, changes to artwork, or proof approval do not enter production until the proof is signed off. Any changes can affect the delivery date.
Rates & estimated times
| Destination | Service | Est. time | Cost |
|---|---|---|---|
| Mainland United Kingdom | Standard delivery | 1–2 working days after production | Free over £100 + VAT · £5.99 + VAT |
| Urgent orders | Call before ordering | Subject to availability | Quoted |
Returns
Standard-range items can be returned within 28 days if they are unused, in original packaging and suitable for resale. Customised goods are different.
Consumers buying online can normally cancel qualifying, non-personalised goods by telling us within 14 days after delivery, then have a further 14 days to send them back. Any refund due is made within 14 days after we receive the goods or evidence that they were sent back, whichever is earlier, and includes the cost of our standard delivery service.
Unless incorrectly supplied or faulty, we cannot accept change-of-mind returns for goods that have been embroidered, badged, printed, assembled to your requirements, or specially procured for your order.
How to start a return
- Email us with your order number and what you'd like to return.
- We confirm whether the item is returnable under the policy.
- Returns can take up to 15 working days to be processed.
The 28-day standard-range policy is additional to your statutory rights. The terms include a model cancellation form for qualifying consumer orders.
Faults, shortages and damage
Shortages, damage, production errors or non-delivery should be reported by telephone within 48 hours and confirmed in writing within 3 working days of dispatch where possible. Those reporting requests do not remove your statutory rights.
If goods arrive with production or manufacturing errors, The Embroidery Shed reserves the right to correct those errors before offering a replacement or refund.
Please check the product-specific sizing guidance before ordering embroidered garments. We cannot accept returns once items have been embroidered unless they are faulty or incorrectly supplied.