Help
Frequently asked questions.
Everything you need to know about ordering embroidered workwear. If you cannot find the answer here, get in touch and a real person will reply within one working day.
- What does The Embroidery Shed sell?
- We make custom embroidered workwear: polo shirts, t-shirts, hoodies, sweatshirts, softshell jackets, bodywarmer gilets, caps and beanies, all stitched with your logo or artwork to order.
- Is there a minimum order quantity?
- No. You can order as little as one garment, and larger runs qualify for volume discounts.
- How do I submit my logo artwork?
- Upload your logo while configuring a garment or email it to sales@theembroideryshed.co.uk. We accept JPG, PNG, PDF, AI and EPS files up to 8MB in the configurator. We digitise artwork in-house and send a mock-up for approval before production begins.
- What file format should my logo be?
- Vector files (AI or EPS) give the best results, but we can also work with high-resolution JPG, PNG or PDF files. If you only have a low-resolution image, send the clearest version you have and we will tell you if any detail needs adapting for embroidery.
- How long does embroidery take?
- Standard production lead time is 5–10 working days from order placement. This includes digitising your artwork (if needed), proofing it with you, and stitching. Complex designs or large orders may take a little longer. We will confirm at the time of order.
- Where do you ship and how much does delivery cost?
- We ship across the UK for £5.99 plus VAT. Delivery is free when you spend over £100 plus VAT. After production, allow 1–2 working days for delivery. We use tracked courier services.
- Can I return embroidered items?
- Standard-range items (not yet embroidered) can be returned within 28 days if unused, in original packaging and suitable for resale. Once goods are embroidered, printed or specially procured, they cannot be returned unless faulty or incorrectly supplied.
- What is your returns policy for non-embroidered items?
- Non-embroidered items can be returned within 28 days of delivery. Items must be unused, in their original packaging and in a resaleable condition. Contact us at sales@theembroideryshed.co.uk to arrange a return.
- Can I see a sample before ordering?
- Yes. We can send a physical sample of the garment (un-embroidered) for you to check the fabric, fit and colour. We charge for the garment but refund it when you place a full order. Contact us to arrange.
- Do you offer volume discounts?
- Yes. The more you order, the lower the per-unit cost. Add items to your basket to see the tiered pricing, or contact us for a bespoke quote on large orders (50+ garments).
- What colours are available?
- Each garment has its own colour range. Check the product page for available colours. We stock the most popular workwear colours: navy, black, charcoal, white, royal blue, bottle green and more.
- Can I mix sizes and colours in one order?
- Absolutely. You can mix sizes, colours and even garment styles in a single order. The embroidery is the same price regardless of the combination.
- How do I know what size to order?
- Check our size guide for body measurements in centimetres. Each product page also links to the relevant size table. If you are between sizes, we recommend sizing up for a comfortable workwear fit.
- Do you embroider customer-supplied garments?
- Generally no, we supply the garments as part of the service to guarantee quality and consistency. If you have a specific requirement, get in touch and we can discuss options.
- How many stitches are included in the price?
- Standard pricing covers up to 8,000 stitches (a typical left-chest logo). Larger or more complex designs may incur an additional stitch charge. We will confirm this during the proofing process.
- Can I order again with the same logo?
- Yes. We keep your digitised artwork on file. Just place a new order and reference your previous order number, or let us know the logo name. No re-digitisation fee for repeat orders.
- What payment methods do you accept?
- We accept all major credit and debit cards (Visa, Mastercard, American Express) via our secure Stripe checkout. Bank transfer is available for larger orders. Contact us to arrange.
- Do you offer credit accounts?
- For established businesses placing regular orders, we can set up a 30-day credit account. Contact us with your business details to apply.
Still have a question?
A real person in Chesterfield will reply within one working day.