Terms & conditions

Your order is an offer to buy the products and services shown at checkout. We accept it when we confirm the order and payment is authorised. If we cannot accept or fulfil an item, we will contact you and refund any amount paid for it.

Products are subject to availability. Garment photography and screens can make colours look different, so ask for guidance before ordering if an exact shade is critical. Use the product-specific sizing guidance and manufacturer information to choose sizes.

We may refuse artwork or wording that is unlawful, hateful, threatening, infringing or otherwise inappropriate.

Product pages can display prices including or excluding VAT. The checkout shows the order total, VAT, delivery and any discount before you pay. A zero-rated or exempt product may require the qualifying conditions shown with that product.

Payment is due through the payment method and at the time shown at checkout. Goods remain ours until we receive cleared payment in full.

A discount code applies only when checkout accepts it and will be reflected in the order total before payment.

You are responsible for supplying the right artwork, wording, colours, sizes and placement instructions. New or changed artwork does not enter production until the proof or layout has been approved.

Check every detail carefully. If you request a change after approval, we will tell you about any extra cost and revised lead time before continuing. Thread, print and garment colour can vary slightly from a screen proof.

You confirm that you own the artwork or have permission to let us reproduce it. You remain responsible for third-party trade marks, copyright and other rights in material you provide.

Standard production is normally 5–10 working days, followed by 1–2 working days for UK delivery. These are estimates, not guaranteed dates. Artwork changes, large orders, stock availability and events outside our reasonable control can affect them.

Tell us before ordering if you have a fixed deadline. Inspect the parcel promptly and report shortages, damage or production errors as soon as possible so we can investigate with the courier and put things right.

Current rates and the full process are on Shipping & returns.

Contact us immediately if you need to cancel or change an order. If work has not begun and stock has not been specially procured, we will tell you what can be stopped and whether any cost has already been incurred.

If you are a consumer buying online, you can normally cancel qualifying, non-personalised goods by telling us within 14 days after delivery. You then have a further 14 days to send those goods back. We will make any refund due within 14 days after receiving the goods back, or after you provide evidence that you sent them back if that is earlier. A qualifying cancellation includes the cost of our standard delivery service, but not any extra paid for an upgraded service.

The Embroidery Shed also offers a 28-day return period for qualifying items from the standard range when they are unused, in their original packaging and suitable for resale. This additional policy does not reduce the legal cancellation rights above.

Goods made to your specification or embroidered, badged, printed, assembled or specially procured for you cannot be returned simply because you change your mind. Tell us before production begins if you need to cancel or change a custom order; we will explain any work already done or stock already procured.

This personalised-goods exception does not affect your rights if an item is faulty, not as described or supplied incorrectly. Contact us before sending anything back so we can confirm the return method.

You may use the details below to cancel a qualifying consumer order, but you do not have to use this form. Send the information to sales@theembroideryshed.co.uk or The Embroidery Shed Limited, Unit 17, The Clock Tower Business Centre, Works Road, Hollingwood, Chesterfield, S43 2PE.

• State clearly that you are cancelling the contract.
• List the goods and your order number.
• Give the date ordered and the date received.
• Give your name, postal address and the date of the notice.
• Add your signature only if you send the form on paper.

If goods are faulty, not as described or do not match the approved order, contact us with the order number and photographs where useful. We may inspect the item and, where appropriate, repair, replace or refund it in line with your legal rights.

We pay reasonable return costs where the return is due to our error or a confirmed fault. Reporting a problem quickly helps us preserve courier evidence, but a short reporting request does not remove statutory rights.

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for a loss that was not foreseeable, or for delay caused by an event outside our reasonable control where we take reasonable steps to reduce the effect.

We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or rights that consumer law does not allow us to exclude.

English law applies to these terms. Consumers who live elsewhere in the UK keep the benefit of any mandatory protections and may bring proceedings in the courts available to them.

The version shown when you order applies to that order. We may update these terms for future orders. For help, email sales@theembroideryshed.co.uk, call 07812 752420, or use the contact page.